Ahlam Issa Alajmi
HR & Public Relations Manager
Ahlam Issa Alajmi is a dedicated clinic and office management professional with strong expertise in healthcare administration, patient relations, and HR leadership. With experience across administration, accounting, and public relations, she excels at optimizing workflows, supporting staff, and enhancing service quality. Fluent in Arabic, English, and Persian, she brings adaptability and cultural awareness to every role. Ahlam is committed to maintaining efficient operations, fostering team cohesion, and ensuring a positive experience for both employees and patients.
Education
Jan 2014
Bahrain International School
Work Experiences
May 2025 – Present
Office Manager / HR Manager / Public Relationship Manager
Salam International Polyclinic, Muscat
- Coordinated office operations to enhance efficiency and streamline workflows.
- Managed scheduling and calendar coordination for executive leadership.
- Developed and implemented office policies to improve overall productivity.
- Trained and supervised administrative staff to ensure task completion.
- Developed and implemented HR policies to enhance employee engagement and retention.
- Led recruitment efforts, streamlining hiring processes to attract top talent.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Managed employee relations issues, resolving conflicts through effective communication strategies.
- Assisted in the development of marketing strategies for brand growth.
- Provided training to junior staff enhancing their performance metrics.
- Improved patient satisfaction by effectively addressing queries and complaints.
- Ensured efficient service delivery for enhanced patient experience.
- Coached new employees on company policies and procedures ensuring adherence to standards.
- Streamlined communication processes with medical staff to improve patient care.
Jan 2020 – Apr 2025
Administrator
Alsabil Aljamil Company
- Performed clerical duties to help the organization run smoothly.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Processed expense reports, resulting in accurate financial records maintained consistently.
Apr 2019 – Nov 2019
Accountant
Zenith Project Company
- Maintained and audited financial systems.
- Performed thorough expenditure tracking, preventing overspending.
May 2015 – Nov 2015
Billing Agent
Badr Alsama Hospital
- Served as customer service representative.
- Managed high‑pressure situations with ease, ensuring customer satisfaction during peak hours.
- Ensured smooth running of operations with timely preparation of reports.
- Improved customer satisfaction by effectively handling complaints and inquiries.